18 Oct Chelsea R., Los Angeles, CA
I would like to take this opportunity to express how wonderful Dr Rawnsley is as well as his exceptional staff. I scheduled an initial consult for a rhinoplasty with Dr Rawnsley because of his impressive resume and his affiliation with UCLA. I am currently a graduate nursing student at UCLA myself, working towards my Family Nurse Practitioner certification. I also have 7 years of ER and trauma experience as a registered nurse and have worked all over Southern California as well as Hawaii.
Upon arrival, his office manager was the first face I encountered, and she greeted me with a caring heart. She embraced me as a human being and put me immediately at ease. She assured me I had come to the right place. Upon meeting Dr Rawnsley, I noticed he was extremely polite, and maintained excellent eye contact. He was very organized, professional, and a great listener. We reviewed a variety of new noses for me via virtual photography and photoshop techniques in order to arrive at a shape and structure we both felt would fit and enhance my overall face. I felt safe, as well confident that I would achieve the results I was hoping for so I confirmed a surgery date with him 2 weeks later. He operates out of an Outpatient Surgery Center affiliated with UCLA and I was very happy with my care there. The nurses were all kind, compassionate, fun to talk to, and great at their jobs. As strong and tough as I am, I got nervous right before the anesthesia was given, and I asked the OR nurse and the CRNA to hold my hand and I remember they wrapped their arms around me like I was their daughter until I fell asleep. I woke up in moderate pain, which was to be expected, and I felt like I had the worst sinus infection ever for a few days, which was also expected. The following week I had to go back to work and could not make it into his office during normal 9 to 5 hrs so Dr Rawnsley went out of his way to meet me very early in the morning on my 7th post op day so that he could be the one to take my sutures out and not someone else. I am now 4 months post op and I am extremely happy with the results. My family and friends rave about how much prettier and sharper my face looks with my new nose. It has given me the confidence to walk taller and feel beautiful. I would recommend him to anyone who is looking for quality work and great results.
I did read Dean R.’s “horror story” below and as a RN with a pretty strong resume I have to say her story seems a bit embellished and dramatic. Surgery, no matter how “minor,” is a serious undergoing and is not without risks and possible complications. Both the surgeon as well as the anesthesiologist take the time before any procedure to explain the risks that come along with whatever you are choosing to get done. To blame everything on Dr Rawnsley’s technique or actions is unrealistic and unfair. Many factors come into play when a surgery goes bad and 99% of the time it is a collection of multiple problems or sometimes, for lack of a better term, you can be the victim of some bad luck. I am sorry if he suffered, but really, his poor results could have been related to a lot of other underlying issues.
So, with all that said, choose Dr Rawnsley, he will make you beautiful and he takes a lot of pride in what he does. You will not be disappointed. Chelsea Routzahn, RN BSN CEN